Refund & Cancellation Policy

1. Your right of withdrawal (consumers)

If you are a consumer buying at a distance (online), under EU/Italian law (Codice del Consumo) you generally have 14 days to withdraw from the contract without giving a reason, starting from the day the contract is concluded.

To withdraw, send a clear statement to universitaly@ilm.it with your name, order details and the date. You can use this wording:

“I hereby withdraw from my contract for the [plan name] service, ordered on [date]. Name: … Email: …”

2. Important exception — services that start within the 14 days

If you ask us to begin the service during the 14-day withdrawal period (for example, we start your consultation or prepare documents), you give your express consent to this by starting.

• If the service is fully performed within that period, the right of withdrawal is lost.
• If you withdraw while the service is partly performed, you may owe a proportionate amount for the work already carried out, but never less than the cost of the Self plan. For higher levels of service the amount refundable will be calculated as 50% of the difference from the level reached and the level planned.
• The service starts immediately on payment (with the above consent).

3. After the withdrawal period

Once the 14-day period has ended, or the service has been fully delivered, payments are refunded except: 20% of the plan ordered + €150,00 administrative fees.

4. Non-refundable items

The following are non-refundable:

• Third-party costs already paid on your behalf (e.g. translation, legalisation, government or school fees).
• €150,00 administrative fees.

5. How refunds are made

Approved refunds are issued to the original payment method via Revolut, normally within 14 days of us accepting the request. The calculation is made on the amount paid according to Point 2.

Questions or refund requests: universitaly@ilm.it, +39 050 5205769.